Senior Customer Technical Support Representative
Scottsdale · Arizona-HQ · Georgia-Atlanta · Massachusetts-Boston · 1+ years experience · Onsite · Posted Oct 19, 2026
At a glance
- Experience
- 1+ years experience
- Workplace
- Onsite
- Location
- Scottsdale · Arizona-HQ · Georgia-Atlanta · Massachusetts-Boston
About the role
- The Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones.
- This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.
Responsibilities
- Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
- Build and maintain subject matter expertise of all Axon products, solutions, and policies.
- Assist customers utilizing problem solving skills and customer empathy.
- Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.
Requirements
- 1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
- Excellent verbal and written communication skills
- Passion for helping people and solving problems
- Proficient with Windows operating systems, mobile devices and cloud-based solutions.
- Strong analytical/troubleshooting skills
- Proficiency with Microsoft Office
- Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
- Self-driven, ability to work independently and actively seeks out team needs and solution
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Preferred qualifications
- Bachelor’s Degree preferred
- Fluency in multiple languages a plus
Benefits
- Competitive salary
- 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- Snacks in our offices
Workplace
- Onsite 4 days a week out of our Scottsdale, AZ office
Skills
- Windows
- Microsoft Office
