Customer Support Specialist (Retail Operations)

India (Remote) · India · Remote · Posted Oct 7, 2026

At a glance

Frontier is seeking a Customer Support Specialist (Retail Operations) to support TVP customers through responding to inquiries across multiple brands while maintaining each brand's policies, tone, and communication standards.

Support TVP customers through responding to customer inquiries across multiple brands while maintaining each brand's policies, tone, and communication standards.
Write clear, accurate, empathetic, thoughtful and professional customer responses.
Handle operational tasks related to customer service, including refunds, return labels, order updates, returns, and inventory adjustments.
Use Shopify to review and manage customer and order information.
Use Google Sheets to maintain trackers, organize data, reconcile information, and manage operational workflows.
Track and resolve returns, backorders, fulfillment errors, stock shortages, shipping issues, and other customer-related operational issues.
Work across inventory, order management, shipping, and project management systems.
Investigate issues thoroughly, identify root causes, and escalate when necessary.
Manage multiple priorities while maintaining accuracy and following tasks through to completion.
Identify recurring issues or process gaps and contribute to improving workflows.

At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role, preferably in retail or e-commerce.
Excellent written communication skills, with strong grammar, clarity, and the ability to adapt tone across different brands.
Experience assisting customers through phone, email, or live chat.
Exceptional attention to detail and the ability to identify inconsistencies and errors.
Strong working knowledge of Google Sheets, including filters, sorting, shared trackers, and basic formulas.
Hands-on experience with Shopify.
Previous experience working with a U.S. based/international company and U.S./international customers.
Ability to manage multiple priorities in a fast-paced environment.
A track record of reliability, punctuality, and ownership.
Ability to meet SeatGeek and Frontier’s information-security and workspace requirements

Experience with logistics, fulfillment, shipping, and inventory operations.
Experience managing multiple brands, clients, or accounts.
Familiarity with shipping, inventory, order management and project management platforms.