Senior Guest Community Engagement Manager (Guest Advisory Board)
Remote · USD 192,000-240,000 · 10+ years experience · Remote · Posted Oct 7, 2026
At a glance
- Experience
- 10+ years experience
- Workplace
- Remote
- Location
- Remote
- Salary
- USD 192,000-240,000 · Base salary
About the role
- Airbnb is seeking a Senior Guest Community Engagement Manager to lead and operate guest-facing Community Voice programs end-to-end, including standing up and growing the company's first guest advisory group.
- This foundational, highly visible role sits at the intersection of community building, program management, and insights, requiring strategy development for brand-new programs.
- The position reports to the Director, Community Voice and collaborates closely with cross-functional teams including Product, Design, Policy, Marketing, Business, and Research.
Responsibilities
- Lead and operate Airbnb's guest-facing Community Voice programs end-to-end from strategy through day-to-day execution, including standing up and growing the first guest advisory group.
- Grow and engage Airbnb's emerging guest community through global workshops, insight sessions, and pilots that test new approaches.
- Own end-to-end program delivery for the Guest Advisory Board including selection and vetting, onboarding and offboarding, feedback sessions, engagement channels, events, and the recognition and compensation strategy for members.
- Own operations with Legal including NDAs, participation agreements, and renewals to maintain program integrity.
- Build and own direct one-to-one relationships with Board members, acting as their primary point of contact and monitoring sentiment and engagement.
- Synthesize Board feedback into clear, actionable readouts for senior stakeholders across Product, Policy, Marketing, Design, Partnerships, and Research.
- Develop playbooks that evolve for the execution of the program and how to uplevel and increase influence across Airbnb.
- Own community escalations end to end, track them to resolution, close the loop with the member, and flag broader product or policy issues.
- Plan and deliver global and local guest workshops, partnering with regional teams to source participants, facilitate sessions, and produce readouts for internal stakeholders.
- Support the execution of pilots that test new approaches to guest community partnering with cross-functional teams to scope, resource, execute, report, and evaluate them.
Requirements
- 10+ years of experience in community engagement, program management, or research, with a track record of building strong relationships with customers or community members.
- Demonstrated expertise in building a program from the ground up, including designing strategy, securing stakeholder buy-in, and building execution processes designed to scale over time.
- Proven ability to influence and work cross-functional with Product, Design, Policy, Research, and Marketing teams.
- Skilled at synthesizing complex, qualitative feedback into clear, high-level insights and executive-ready reporting.
- Self-starter, comfortable with ambiguity, able to work independently while proactively addressing challenges in a new program.
- Excellent verbal and written communication skills, with the ability to build trust with a small, high-touch group of external members as well as senior internal stakeholders.
- Passion for Airbnb's guest and travel community, and for connecting what you hear from guests to internal stakeholders and decision-making.
- Must live in a state where Airbnb, Inc. has a registered entity.
Benefits
- Bonus
- Equity
- Benefits
- Employee Travel Credits
Workplace
- US - Remote Eligible position requiring PST working hours.
- May include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.
Skills
- Community Building
- Program Management
