At a glance
- Experience
- 5-8 years experience
- Location
- Malaysia
About the role
- The Senior Key Account Manager owns the full HNW client lifecycle across the HK/TW/CN region from acquisition through to retention and portfolio growth.
- This role exists to close the gap between Axi's global product suite and the elevated expectations of HNW clients and institutional-grade IBs across HK, TW, and CN.
- The position involves building and expanding a high-quality IB network and converting established relationships into structured, revenue-generating partnerships.
Responsibilities
- Own the full HNW client lifecycle across the HK/TW/CN region — from acquisition through to retention and portfolio growth.
- Build and expand a high-quality IB network, converting established relationships into structured, revenue-generating partnerships.
- Drive net deposit growth across your assigned book, maintaining healthy profit margins and tracking performance against clear quarterly targets.
- Manage client and partner relationships directly on MT4/MT5, ensuring seamless onboarding and a frictionless trading experience.
- Design and execute market-specific business plans each quarter, aligning product positioning with the expectations of sophisticated local clients across CFD, crypto perpetuals, and US equities.
- Identify and close gaps between Axi's global offering and HK market demand — feeding structured feedback to the product and IB teams.
- Handle escalations from HNW clients and IB partners in line with internal compliance frameworks, delivering timely and commercially sound resolutions.
- Collaborate with trade marketing and the IB product team to deploy campaigns and initiatives that activate dormant partners and grow active client numbers.
Requirements
- 5–8 years of experience in a client-facing sales or account management role within CFD, crypto, or financial markets — with demonstrable exposure to HNW client segments.
- Fluent in English and Chinese (Cantonese or Mandarin), with the ability to build trust and negotiate effectively with sophisticated clients in both languages.
- Hands-on experience operating and supporting clients on MT4 and MT5 platforms.
- Deep knowledge of CFD products, crypto perpetuals, and US equity markets — enough to hold a credible conversation with experienced traders and institutional partners.
- A track record of delivering consistent net deposit growth and maintaining a healthy, active client base across a defined territory.
- Commercially sharp, with the discipline to plan a quarter ahead and the adaptability to execute when the market shifts.
- Driven by outcomes, not activity — you measure your own success by what your book produces, not how busy you look.
Preferred qualifications
- An existing IB or partner network across HK, TW, or CN is a strong plus — and will meaningfully accelerate your impact in this role.
- Background sourced from Web3, crypto derivatives, or multi-asset CFD brokerages is preferred.
Benefits
- Competitive and attractive compensation.
- Extensive learning opportunities, such as professional training and certifications and soft skills development.
- 21 annual leave days per year.
- Health Insurance
- Quarterly allowance benefit giving flexibility to choose how to support your health and lifestyle
Skills
- MT4
- MT5
- CFD
- Crypto Perpetuals
- US Equities
