Senior Manager, Professinal Services

Tokyo · 5+ years experience · Remote · Posted Sep 28, 2026

At a glance

Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com.

Workato is seeking a Senior Manager for Professional Services in Tokyo to lead and scale the Japanese professional services organization.
This leadership role involves transitioning from packaged onboarding delivery to large-scale, complex implementations and advisory engagements centered around Agentic AI and Enterprise MCP.
The position oversees delivery quality, C-level customer relationship building, and partner ecosystem development while collaborating closely with the global professional services team.

Lead Japan's Professional Services team, managing and coaching Consultants in transitioning from packaged onboarding delivery toward SOW-based implementation and advisory engagements.
Oversee delivery quality across both implementation projects and advisory engagements, ensuring customer success throughout the full engagement lifecycle.
Champion adoption of Workato's GEARS framework, and evolve delivery methodology to address Agentic AI and Enterprise MCP use cases.
Engage in customer strategy sessions, QBRs, and executive engagements, articulating the business value of Workato's platform and services.
Spearhead the development and launch of Japan-specific services offerings focused on Agentic AI and Enterprise MCP, in alignment with Workato's global product direction.
Recruit, onboard, and develop talent to build a high-performing, scalable Professional Services team in Japan.
Build and manage a Japan partner ecosystem, leveraging SIers and consulting firms as delivery partners and channel partners to extend Workato's reach and delivery capacity.
Track and report on key performance metrics including team utilization, customer satisfaction, and engagement health, providing regular updates to Japan and global leadership.

12+ years of experience in professional services, technical consulting, or services leadership within a SaaS, iPaaS, or enterprise software company.
5+ years of leadership experience managing technical delivery teams, with a demonstrated track record of building and scaling organizations.
Proven ability to build and maintain C-level relationships within Japan's enterprise market, with deep understanding of Japanese enterprise business culture.
Strong technical fluency in integration, automation, and emerging Agentic AI / Enterprise MCP technologies.
Experience managing both SOW-based implementation engagements and advisory/consultative service models.
Demonstrated success in building partner ecosystems with SIers and consulting firms in Japan, including partner enablement and co-delivery models.
Excellent communication skills in both Japanese and English, with the ability to navigate seamlessly between customer-facing conversations and cross-functional global collaboration.
Strong resource management and prioritization skills across a distributed team and partner network.
Proactive, self-motivated, and comfortable operating in a high-growth, fast-moving environment with ambiguity.

Hands-on experience with Workato or other leading iPaaS platforms (MuleSoft, Boomi, Tray.io, etc.).
Familiarity with enterprise applications such as Salesforce, Workday, ServiceNow, SAP, or NetSuite.
Experience in pre-sales or technical advisory roles within an iPaaS or automation context.
PMP, Scrum, or Agile certification.
Prior experience in a high-growth startup or scale-up environment.
Track record of driving software expansion through professional services engagements.

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