Senior Manager, Software Engineering (L5)

India · 5+ years experience · Remote · Posted Oct 9, 2026

At a glance

As a Senior Engineering Manager in Compliance Experiences, you will lead the Know Your Customer (KYC) engineering team as it builds out Twilio's new Compliance Domain.
Your team owns Trust Hub, Twilio's KYC Platform and the gateway to accessing all of Twilio's communication APIs, serving both external and internal customers.
You will own the people strategy, delivery execution, and stakeholder relationships for a team processing millions of requests daily.

Own the delivery roadmap for the Compliance Domain, including customer-facing compliance services, internal platform APIs, and Ops Tooling.
Drive the adoption of AI coding assistants within your team and set expectations for AI-augmented workflows.
Take full accountability for your team’s operational excellence, including system reliability, incident response, on-call health, and security posture.
Serve two customer bases with equal rigor, partnering with Product Management for external customers and engaging dependent engineering teams for internal customers.
Recruit, develop, and retain a world-class engineering team while building a culture of psychological safety, candid feedback, and career growth.
Navigate competing priorities across external product features, internal platform needs, and Ops Tooling investments with a clear framework.
Communicate team strategy, progress, and risks clearly and consistently to engineering leadership and cross-functional partners.
Act as the primary point of contact between the Compliance Domain and its stakeholders, managing relationships and negotiating priorities.
Model integrity in every interaction and create an environment where engineers feel safe raising concerns and surfacing problems early.

15+ years of software engineering experience with at least 5+ years in engineering management, leading a team of 10+ engineers and directly managing individual contributors.
Strong hands-on background in designing and operating highly available, cloud-native distributed systems.
Deep familiarity with AWS ecosystems (Lambda, EKS, DynamoDB, Kafka), microservices patterns, and infrastructure-as-code practices (Kubernetes, Terraform).
Demonstrated experience driving AI tool adoption within your engineering team.
Proven track record of shipping complex software products on time and at high quality.
A track record of building diverse, inclusive, high-performing engineering teams with experience in career frameworks and performance management.
Strong ability to communicate technical strategy, trade-offs, and team plans to engineering leadership, cross-functional partners, and direct reports.
Proven ability to manage relationships across multiple stakeholder groups with competing needs.
Experience owning system reliability for mission-critical services, including incident management, on-call rotations, and SLO-driven operational improvements.

Experience leading a team that builds internal platforms or operational tooling serving other engineering teams, with a product mindset toward internal customers.
Experience growing and evolving a team through periods of change, including onboarding new engineers, reshaping team processes, and managing through ambiguity.

Remote-first company based in India (Karnataka, Tamil Nadu, Telangana State, Maharashtra, and New Delhi).
Occasional travel may be required to participate in project or team in-person meetings.