Senior Presales Engineer

US · USD 109,760-137,200 · 5+ years experience · Remote · Posted Oct 2, 2026

At a glance

Join Twilio as a Senior Solutions Engineer on the Digital Sales Communications team to help shape the future of communications.
Deliver innovative solutions to businesses and empower developers worldwide to craft personalized customer experiences.
Work in a remote-first environment with approximately 10% travel anticipated for in-person connection.

Build a deep understanding of a customer's communications needs and guide them to a technical solution
Communicate complex topics to multiple levels of audience as an engaging storyteller

5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
Excellent communicator and presenter able to gain audience confidence
An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
Previous software development experience or working knowledge in one or more areas
Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
Previous experience in Telecom, SIP, Contact Center, or Security is a plus
Experience with sales methodologies