At a glance
- Workplace
- Hybrid
- Location
- Dublin
About the role
- Toast is looking for a Senior Product Manager to bring the Embedded Finance mission to life for operators by owning the Financial Products page and the Finance tab in the Toast Now app.
- This is an end-to-end owner role covering strategy, roadmap, experimentation, execution, and accountability for measurable business outcomes across shared financial spaces.
Responsibilities
- Own the strategy, roadmap, and performance of the Financial Products page and the Finance tab in Toast Now, including how operators discover, evaluate, and engage with financial products.
- Define the key jobs-to-be-done these shared spaces must serve and turn them into prioritized roadmaps that move KPIs.
- Translate vision and mission into the customer experience, so that cash control, capital access, and financial intelligence feel like one connected system.
- Partner with product teams across Embedded Finance to establish and enforce best practices, such as design patterns, content standards, entry points, and measurement.
- Run a high-velocity experimentation program: form hypotheses, design and launch tests, analyze results, and scale what works.
- Balance the needs of individual product teams against the operator experience and overall business outcomes, making clear tradeoffs and resolving competing priorities.
- Work closely with Engineering, Design, and Research to write user stories, define requirements, workflows, and wireframes, manage the backlog, and facilitate agile ceremonies.
- Partner with GTM and Product Marketing to drive awareness, adoption, and attach across financial products, and coordinate launches.
- Define success metrics, build dashboards, and own outcomes such as engagement with the Finance tab and page, discovery-to-activation conversion, and retention.
- Run VoC and customer interviews, create and present business cases for new investments, and quantify the impact of launches.
Requirements
- A passion for innovating in financial services and a desire to transform the restaurant and hospitality industry.
- Experience owning a product or surface from early inception to measurable post-launch success, ideally a platform, hub, or shared experience spanning multiple products.
- Hands-on experience running experimentation programs and using the results to drive decisions.
- Ability to influence without authority: setting standards and best practices across teams you don’t manage, and aligning stakeholders with competing priorities.
- Customer obsession, with experience running VoC and customer interviews and turning insights into prioritized roadmaps.
- A track record of strong execution, delivering both speed and quality.
- Comfort with analyzing data, building funnels, and defining analytics.
Workplace
- This is a hybrid role requiring two days per week in the Dublin office.
