Senior Services Architect
Bangalore, IND · Mohali, IND · Pune, IND · India · 7+ years experience · Posted Oct 15, 2026
At a glance
- Experience
- 7+ years experience
- Location
- Bangalore, IND · Mohali, IND · Pune, IND · India
About the role
- The Senior Services Architect acts as a technical cornerstone within the Professional Services GTM and Sales organization.
- This role partners with Service Sales Managers to provide architectural expertise during the scoping, sizing, and positioning of Zscaler Professional Services.
- The primary mission is to ensure proposed customer engagements are technically sound, accurately estimated, and aligned with zero-trust architectural goals.
Responsibilities
- Lead technical discovery sessions and deep-dive architecture workshops with enterprise customers.
- Serve as the primary technical advisor to Service Sales Managers regarding complex architectural questions.
- Translate customer requirements into high-value service packages.
- Architect custom Statements of Work (SOWs) for complex, multi-product deployments.
- Validate technical feasibility, risk mitigation, and level-of-effort (LOE) estimates.
- Facilitate documented handovers of technical requirements and design decisions to post-sales implementation teams.
- Drive scoping governance to eliminate scope bloat using standardized sizing drivers.
- Enable the GTM ecosystem through product workshops, readiness gates, and deal triage office hours.
Requirements
- 7+ years of experience in a customer-facing technical role such as Solutions Architecture, Sales Engineering, or Technical Consulting.
- Experience within the cybersecurity or network infrastructure domain.
- Deep technical fluency in Zero Trust architecture, including SWG, SASE/SSE, ZTNA, routing, firewalls, and IAM.
- Proven expertise in translating complex technical architectures into defined project phases, deliverables, and precise LOE SOW scopes.
- Demonstrated curiosity and active exploration of AI tools to enhance daily workflows.
Preferred qualifications
- Experience leveraging AI-powered sales intelligence platforms or positioning AI-driven security architectures.
- Exceptional presentation, whiteboarding, and technical communication skills.
- Track record of engaging both hands-on network engineers and C-level executives.
- Track record of supporting multiple Service Sales Specialists across concurrent enterprise deals.
- Advanced networking or security certifications such as Zscaler ZCCP-IA/PA or equivalent industry credentials.
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Workplace
- Hybrid role
Skills
- Zero Trust
- SASE
- SSE
- ZTNA
- SWG
- Network Architecture
- Firewalls
- IAM
- ZIA
- ZPA
- ZDX
- Cloud Protection
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