Senior Solutions Architect

Portland · Massachusetts · USD 226,000-283,000 · 4+ years experience · Hybrid · Posted Oct 7, 2026

At a glance

The Senior Solutions Architect serves as a trusted advisor to New Relic customers, supporting their observability transformation initiatives.
This role involves strategic planning, consulting, and hands-on technical expertise to drive platform usage and solve complex business problems.
You will collaborate across internal departments including Sales, Engineering, and Product Management to lead technical evaluations and strategic engagements.

Lead technical evaluations through ownership of New Relic POC/POV and SA workshops.
Visit customer offices to understand and align with their objectives.
Build and maintain relationships with key customer contacts to drive large deals and platform consumption.
Accelerate transformation initiatives and observability maturity for customers.
Engage with customers in a technical consulting and advisory role during sales cycles.
Document customer observability states and design solutions to address identified gaps.
Map customer business outcomes to required observability capabilities.
Develop artifacts such as reference architectures, technical blogs, and conference presentations.
Continuously improve professional skills through training, reading, and mentorship.

Bachelor’s degree in Computer Science or equivalent.
4+ years of professional experience developing in Java, Python, or Golang.
Hands-on experience and functional understanding of OpenTelemetry standards, Prometheus, and Grafana.
Experience in observability with platforms such as New Relic, Splunk, AppDynamics, DataDog, or Dynatrace.
Understanding of Service Level measurement approaches (SLI/SLO).
Experience with DevOps, SRE, and Platform Engineering service delivery disciplines.
Hands-on experience with cloud-native technologies including Kubernetes, Docker, and serverless.
Strong presentation and communication skills for both technical and executive audiences.
Ability to analyze business requirements to anticipate and guide customer needs.

This position is remote.
New Relic utilizes a flexible workforce model allowing for office-based, remote, or hybrid work.

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