Senior Solutions Architect Operations Manager

Remote · United States of America · USD 115,200-194,400 · Remote · Posted Oct 9, 2026

At a glance

You'll own and improve the operational toolkit that equips GitLab's Solutions Architects (SAs) to drive growth and deliver value for customers.
As the SA team's go-to operational business partner, you'll make tools, workflows, reporting, and handoffs more effective and grounded in the SA's role throughout the customer journey.

Own the SA operational toolkit and business requirements for systems, workflows, processes, reporting, and documentation.
Manage operational support requests for tooling, access, assignments, and data issues, including triage, routing, resolution visibility, and root-cause improvements.
Improve the processes and system workflows for requesting, assigning, and tracking SA engagements.
Document and operationalize the SA engagement model and cadences agreed with SA leadership and cross-functional teams.
Own SA reporting requirements and data quality standards to provide reliable visibility into capacity, engagement, technical evaluation progress, and outcomes.
Support SA leaders with coverage and capacity planning, business reviews, and operating rhythms that help teams prioritize customer needs and resources.
Turn field feedback into operational improvements, leading testing, rollout, documentation, and enablement.

Relevant experience in Solutions Architect, Sales, Revenue, or Customer Experience Operations.
Understanding of technical sales, pre-sales, and post-sales, SA engagement models, technical evaluations, and how SAs demonstrate customer value.
Hands-on experience with Salesforce or comparable customer relationship management (CRM) tools, reporting, data quality, and workflow improvement.
Structured problem-solving skills to turn ambiguous issues into clear workstreams, own delivery, and sustain measurable improvements.
Strong quantitative skills and proficiency in Excel or Google Sheets for capacity, coverage, productivity, and scenario modeling.
Strong hands-on experience with artificial intelligence (AI)-native tools to support custom reports and data modeling scenarios.
Sound judgment, project management, and communication skills to work independently, build trust, and influence across a global, distributed organization.

Experience supporting a technical field organization in business-to-business software
Structured Query Language (SQL) or equivalent data-querying experience
Experience with GitLab or development, security, and operations (DevSecOps) and AI-enabled automation

All roles are remote, though some roles may carry specific location-based eligibility requirements.