At a glance
- Employment
- Full-time
- Workplace
- Remote
- Location
- Remote
About the role
- Assured is seeking a Senior Technical Account Manager to join the Support team in Client Engagement.
- In this role, you will turn inbound customer activity into clear action, stronger operations, and better customer outcomes.
- You will sit at the intersection of Client Engagement, Product, and Engineering, helping triage complex issues and connect support activity to broader projects.
Responsibilities
- Distill and triage complex issues with strong judgment.
- Act as an air traffic controller across the organization by routing issues with clear context, urgency, and recommended next steps.
- Turn inbound activity into useful signals and value-driving opportunities across tickets, customer questions, escalations, and support trends.
- Connect activity to broader projects and priorities, staying aware of active launches, client initiatives, product changes, and known issues.
- Support Program Managers and project teams by helping them stay connected to support activity that may impact active projects, launches, or strategic initiatives.
- Strengthen the support operating model by helping build and maintain processes, documentation, dashboards, workflows, and feedback loops.
Benefits
- Competitive salary and equity packages
- Platinum medical, dental, and vision healthcare plan
- Free life insurance including long-term disability & short-term disability
- Unlimited PTO with uncapped vacation days & paid holidays
- Maternity & paternity family leave
- 401(k) contribution where Assured contributes 3% of your income
- WFH benefits including lunch on us 2x/week and a monthly phone stipend
- Health FSAs & HSAs
- Team events & offsites
