At a glance
- Experience
- 1+ years experience
- Location
- Mississauga
About Clutch
- We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?
- Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.
- Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.
- Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.
About the role
- As we scale rapidly, we are looking for a Part-Time Retail Advisor (Inbound Field Specialist) to be the face of our company.
- Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle.
- You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.
Responsibilities
- Delivering a uniquely special experience to each and every one of our customers.
- Addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint throughout their appointment.
- Inspecting vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues.
- Accurately and efficiently completing customer paperwork.
- Taking thorough notes in our customer tracking system inside our new facility.
- Assisting other team members with various tasks as necessary.
Requirements
- Education: High school diploma or equivalent.
- 2+ years of customer-facing experience.
- Comfortable driving longer distances.
- Have automotive experience and a passion for cars & comfortable in a fast-paced environment.
- A G Drivers License (valid in Ontario).
- 3 years of clean driver’s abstract with no major infractions.
- Clean criminal background check.
- Legally authorized to work in Canada.
- Availability: Part-time, with shifts from 3:00 PM–8:30 PM on weekdays, and 9:00 AM–6:00 PM on weekends.
Benefits
- Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
- Wage: $24 per hour
