Senior Technical Success Manager

Remote · USD 143,500-205,000 · 5+ years experience · Remote · Posted Oct 15, 2026

At a glance

We are looking for a Sr. Technical Success Manager (TSM) to join our US Public Sector team.
This role supports accounts across the United States and candidates should be willing to work in the Eastern or Central Time Zone.
Customer Success is a global, customer-obsessed team that delivers high-impact experiences from initial deployment through the full customer lifecycle.

Drive adoption and value realization by aligning Zscaler solutions to customer business goals, tracking adoption milestones, and monitoring health metrics
Own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders and executive sponsors
Proactively manage risk by identifying early warning signals and developing mitigation plans to protect retention and renewal outcomes
Support highly regulated FedRAMP moderate and high customers (IL2-4 and IL5)
Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities while contributing to internal and customer-facing knowledge bases

U.S. citizenship is required for this position and the ability to gain and maintain a DoD/DoW security clearance (SECRET or TS)
5+ years in customer-facing technical roles combining hands-on technical expertise with account management responsibility
Working knowledge of FedRAMP and the security and compliance requirements governing US Federal Government customers
Solid grasp of core networking protocols (HTTP, HTTPS, DNS) and hands-on troubleshooting experience with tools such as Ping, Traceroute, MTR, and Wireshark across Linux, Unix, or Windows environments
Familiarity with cloud security technologies including SASE, SSE, ZTNA, ZIA, and ZPA in a post-sales or advisory capacity, alongside knowledge of enterprise infrastructure and authentication protocols including SAML, LDAP, and OAuth

Prior experience supporting US Federal Government customers in a technical capacity
Relevant industry certifications such as CCNA, CompTIA Security+, CompTIA Network+, CISSP, CCSP, CPHIMS, or CHIME

This is a Remote role, reporting to the Manager of Technical Success Management in the Customer Success department.
This role supports accounts across the United States and candidates should be willing to work in the Eastern or Central Time Zone.
Some travel to customer sites may be required.

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