Senior Technical Account Manager - Strategic Services

Remote · 2+ years experience · Full-time · Remote · Posted Oct 7, 2026

At a glance

ClickUp is seeking a Senior Technical Account Manager for Strategic Services to own the full post-sales customer lifecycle from implementation to ongoing managed services, expansion, and renewals.
This role combines strong relationship management with deep platform knowledge, sitting at the intersection of customer success, solution strategy, and technical enablement.
Every team member at ClickUp is expected to leverage AI daily, and this role requires designing, building, and scaling AI-powered workflows and agents for customers.

Lead end-to-end onboarding and implementation of ClickUp, from discovery and solution design through training and go-live support.
Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations.
Monitor seat utilization, adoption trends, and stakeholder engagement to build and run adoption plans and account reviews.
Spot risks early and build recovery plans with the account team.
Run Intake → Execution → Reporting (IER) cycles for key workflows, including discovery sessions that map current-state and future-state processes.
Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases and business KPIs.
Provide technical training and consultation on AI and automation best practices, including prompt design and agent architecture.
Serve as the technical partner to assigned accounts to drive value, managed services, and generate qualified leads through data-driven insights.
Drive cross-functional alignment with Sales, Product, and Support to position renewals, expansions, and AI upsells.
Act as the voice of the customer by translating business objectives and pain points into actionable insights for Product, Engineering, and Support.

5+ years in a customer-facing SaaS role (Technical Account Manager, Customer Success Manager, Implementation Manager, Solutions Consultant, Professional Services Consultant or similar)
2+ years of hands-on experience with ClickUp, Asana, Monday.com, Smartsheet, Wrike, Jira, or a comparable work management/project management platform
Direct experience leading enterprise SaaS implementations or onboarding programs end-to-end, and/or a proven track record managing a book of business ($2M+ ARR) with measurable retention and expansion outcomes
Demonstrated experience building and deploying AI-powered workflows, agents, or automations in a business context
Strong project and program management skills, including complex, multi-stakeholder engagements

Background in professional services, implementation management, or consulting at a SaaS company
Hands-on experience with agentic tools and frameworks such as Claude, n8n, Make, Zapier, or LangChain
Technical aptitude with integrations, APIs, automation logic, and data modeling
Experience positioning or selling services alongside renewals and expansions