Senior Technical Success Manager
Arlington · Atlanta · Chicago · Houston · Miami · New York City · Georgia · USD 203,000-254,000 · 3+ years experience · Hybrid · Posted Oct 2, 2026
At a glance
- Experience
- 3+ years experience
- Workplace
- Hybrid
- Location
- Arlington · Atlanta · Chicago · Houston · Miami · New York City · Georgia
- Salary
- USD 203,000-254,000 · OTE
- Visa sponsorship
- Visa sponsorship not offered
About the role
- The Senior Technical Success Manager owns the technical success and post-sales relationships for a customer base at New Relic.
- This role involves optimizing technical knowledge and business acumen to drive customer adoption, integration, and growth of the New Relic platform.
- The position requires working closely with account teams to identify revenue opportunities and serving as the customer's voice within product and engineering.
Responsibilities
- Own customer adoption, onboarding, and continued success.
- Forecast customer consumption and document opportunities and successes.
- Lead all aspects of the adoption, optimization, and integration of New Relic within customer accounts.
- Partner with Sales to identify revenue opportunities through upsells and contract renewals.
- Act as the customer's voice with product and engineering teams.
- Maintain a deep understanding of the customer’s business and technology usage.
- Solve technical problems in real-time.
- Maintain up-to-date project plans and documentation.
Requirements
- 5+ years of pre or post sales experience within the software industry.
- 3+ years of demonstrated pre or post sales experience working with enterprise customers.
- Strong technical background and sales/customer orientation.
- Desire to learn new technologies.
- Interest in or previous experience with performance monitoring tools.
- Ability to keep up-to-date project plans and documentation.
- Fluent in English.
Preferred qualifications
- Familiarity with Java, .Net, Ruby, C, Python, Node.js, or Golang.
- Exposure to or interest in cloud technologies including Kubernetes, containers, microservices, DevOps, and CI/CD.
- Background in mobile device platforms and architectures (iOS and Android).
- Bachelor's degree in Engineering, Computer Science, or equivalent.
Benefits
- Healthcare
- Dental
- Vision
- Parental leave and planning
- Mental health benefits
- 401(k) plan and match
- Flex time-off
- 11 paid holidays
- Volunteer time off
Workplace
- Field-based role requiring travel.
- Flexible workforce model allows for office-based, remote, or hybrid work.
Skills
- Java
- .Net
- Ruby
- C
- Python
- Node.js
- Golang
- Kubernetes
- Containers
- Microservices
- DevOps
- CI/CD
Show all 14 skills
- iOS
- Android
