Senior Technical Support Engineer

Remote · US · USD 120,000-137,000 · 3+ years experience · Remote · Posted Sep 30, 2026

At a glance

We live and breathe our company values:
- We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
- We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
- We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
- We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.
A few of the benefits we offer:

We're looking for a Senior Technical Support Engineer who's equal parts problem-solver, translator, and customer hero.
You'll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos.

Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images.
Engage the Engineering team when things get spicy.
Keep customers and SLAs happy, informed, and impressed.
Explain things clearly to both code whisperers and non-tech humans.
Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix.
Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams.
Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick.
Participate in an on-call rotation for after-hours, weekend, and holiday support.

You've spent 5+ years supporting enterprise customers with a confident, calm approach.
3+ years under your belt with Linux, Docker and Kubernetes.
Deliver top-tier customer experiences with stellar written and verbal communication.
Support teams across Engineering, Customer Success, and more.
Comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff.
Experience with AWS, Azure, or GCP.
Hold a bachelor's degree (STEM preferred) or have equivalent battle scars from the real world.

AWS EKS experience is a plus.
Experience with security frameworks, software supply chain security, or vulnerability scanning.
CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut.
Startup experience.

Monthly stipend for coworking spaces, phone and internet costs
Stock options upon hire and promotion with participation in secondary offerings and 10 years to exercise options
100% covered health, vision and dental insurance premiums for employee and dependents
Flexible Time Off
18 Weeks Paid Parental Leave for birthing parents and 12 weeks for non-birthing parents

Remote-First Culture with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.