Senior Web Experience Strategist
San Francisco · 10+ years experience · Full-time · Hybrid · Posted Sep 28, 2026
At a glance
- Experience
- 10+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- San Francisco
About OpenAI
- OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
- We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
- For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
- Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
- To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
About the role
- OpenAI is looking for a Senior Web Experience Strategist to shape the customer journey across openai.com.
- The role focuses on helping audiences ranging from individual developers to large enterprises discover what is possible, find relevant information, and take the right next step.
- This is a senior individual contributor position partnering with Web, Design, Content, and Product Marketing to build, test, and improve web journeys.
Responsibilities
- Define audience journeys by understanding visitors' needs and creating paths from discovery and learning through evaluation, adoption, and deployment.
- Connect the website experience by shaping navigation, information architecture, and connections across products, use cases, stories, and resources.
- Guide content and storytelling by identifying visitor needs at each stage and partnering with Content and Creative to build understanding.
- Connect self-service and human support to make it easy to explore independently, get started, or reach the right OpenAI team.
- Turn strategy into shipped work by creating journey maps, experience briefs, and rough wireframes, and partnering with Web on a long-term roadmap.
- Improve journeys over time using research, visitor behavior, and experimentation to find gaps and measure success.
Requirements
- 10+ years of experience leading web strategy, digital experience, UX, or product strategy, either in-house at a technology company, relevant agency, and/or consultancy.
- Experience shaping and improved complex websites, preferably for B2B technology companies, serving multiple products and audiences, with a portfolio explaining decisions and contribution.
- Strong product judgment to connect technical capabilities to audience needs, practical use cases, and adoption paths.
- Experience in customer journeys, information architecture, navigation, and content strategy, including how storytelling works across a complete experience.
- Understanding of when self-service helps customers move forward and when a go-to-market conversation adds value.
- Ability to turn ambiguous needs into clear direction, collaborate across disciplines, and use research and experimentation to improve work.
Workplace
- Role is based in San Francisco
- In office three days a week
Skills
- UX
- Product Strategy
- Information Architecture
- Content Strategy
- Customer Journeys
- Wireframes
- Experimentation
