Service Delivery Manager

Hayward · USD 135,000-140,000 · Onsite · Posted Oct 14, 2026

At a glance

The Global Service Delivery Manager oversees all aspects of network operations, including client program planning, development, and evaluation.
This role involves leading global meetings, assigning action items, and ensuring smooth execution across regions.
Success is measured through consistent delivery of financial, operational, and leadership objectives aligned with program goals.

Collaborate with clients to grow the account, exceed expectations, and deliver within the agreed scope of work.
Drive account growth initiatives and ensure accurate, timely invoicing and query resolution.
Monitor revenue performance against targets and proactively address invoicing issues.
Lead and facilitate periodic service reviews with all stakeholders.
Analyse operational trends, forecast needs, and make strategic, data-driven business decisions.
Maintain global operations and processes in alignment with required standards.
Oversee project implementation and recommend solutions to enhance operational efficiency.
Ensure SLA compliance for ticket management and manage aged stock.
Manage team communications, monitor performance, and conduct regular 1:1s and performance reviews.
Prepare documentation for global processes and provide reporting on metrics using Tableau and Jira.

Proven experience managing a global technical team and supporting enterprise network deployments.
Ability to clearly communicate complex issues related to production networks running dynamic routing protocols to clients.
Experience in process improvement and systems development, including leveraging automation to streamline workflows.
Strong business acumen with an understanding of financial measures tied to customer engagement.