ServiceNow Employee Experience Specialist – Employee Center Pro (Japan / APAC)
Sony Interactive Entertainment
Japan, Tokyo · JPN-Tokyo-Sony City · 6+ years experience · Posted Oct 6, 2026
At a glance
- Experience
- 6+ years experience
- Location
- Japan, Tokyo · JPN-Tokyo-Sony City
About the role
- The ServiceNow Employee Experience Specialist – Employee Center Pro serves as the primary operational and business-facing owner of the Japan Employee Center Pro experience, with additional support for APAC as needed. This role ensures Employee Center Pro is trusted, usable, and effective for employees in Japan by combining content operations, regional product support, and ServiceNow platform execution. It operates with significant independence, partnering with regional stakeholders and global teams to balance global standards with local business needs.
Responsibilities
- Serve as the primary operational owner of the Japan Employee Center Pro experience with responsibility for day-to-day execution, quality and local decision-making within global standards
- Execute daily knowledge and content operations within ServiceNow, aligned to global governance, lifecycle standards, and quality guidelines
- Design, develop, and manage rich Employee Center Pro experiences using ServiceNow Content Publishing, including campaigns, topic pages, and curated content
- Partner with regional content owners to plan, publish, and maintain user-centered content aligned to local business needs
- Ensure consistent application of taxonomy, metadata, tagging, and content standards across Japan
- Serve as first-tier triage for Japan-region Employee Center Pro-related requests and issues, assessing, categorizing, and prioritizing incoming tickets
- Perform linguistic spot checks on translated Employee Center Pro content to ensure alignment with company tone of voice, internal terminology, and local usage standards
- Gather, analyze, and document business and user requirements related to Employee Center Pro and broader ServiceNow capabilities
- Facilitate workshops, interviews, and working sessions with Japan and APAC stakeholders to translate needs into user stories, functional requirements, and acceptance criteria
- Collaborate with global platform, product, and service teams to ensure alignment with platform standards and direction
Requirements
- Bachelor’s degree or equivalent experience
- 6+ years of experience in business systems, ServiceNow, knowledge management, or related enterprise platforms
- Hands-on experience with ServiceNow
- Proven experience gathering and documenting business requirements
- Strong stakeholder management and facilitation skills
- Ability to operate independently and exercise sound judgment balancing global standards with local needs
- Native-level Japanese and business-level English proficiency
Preferred qualifications
- Hands-on experience with ServiceNow Employee Center Pro
- Experience with ServiceNow Content Publishing
- Experience supporting Product Owner or proxy PO responsibilities
- Exposure to UX, change management, or organizational learning
- Experience supporting global platforms with regional localization requirements
- Experience reviewing or validating translated content for tone, terminology, or localization quality in an enterprise environment
Skills
- ServiceNow
- Employee Center Pro
- Content Publishing
- Knowledge Management
- Business Requirements
- Stakeholder Management
- Facilitation
- UX
- Change Management
