Smart Hands Technician

Dublin · 5+ years experience · Onsite · Posted Oct 20, 2026

At a glance

EOS IT Solutions is seeking a Smart Hands Technician to provide front-line support for AV conference room systems, network infrastructure, and service desk operations.
This role is responsible for ensuring smooth daily operations by resolving technical issues and providing on-site assistance to users.

Act as a primary contact for technical assistance, resolving software, hardware, and connectivity issues.
Log, track, and escalate tickets using service desk tools.
Communicate clearly and professionally with users to provide a positive support experience.
Diagnose and resolve AV and connectivity issues in conference rooms.
Set up and support AV equipment for meetings, providing on-site assistance as needed.
Maintain AV inventory and report missing or malfunctioning items.
Identify and troubleshoot basic wired and wireless connectivity.
Support on-site users with common network needs and assist the Network Operations team with local checks.
Escalate complex network issues to Level 2 support.

5+ years of experience in IT Support (e.g., IT Support Technician, Helpdesk Analyst, Desktop Support).
Comfortable supporting Windows and/or macOS.
Basic understanding of networking and Wi-Fi, including IP basics and simple troubleshooting.
Experience using ticketing systems and working within SLAs.
Strong interpersonal and communication skills.
Ability to prioritize, multitask, and think independently when troubleshooting.

Familiarity with AV systems and conference room technologies.
Experience supporting Mac / Apple environments in depth.
Exposure to network infrastructure troubleshooting beyond basic connectivity.
Knowledge of Cisco, Linux, or advanced networking concepts.
Proven track record of delivering outstanding customer service in an IT setting.