Solutions Engineer
Sony Interactive Entertainment
Ireland, Dublin · IRL-Dublin-Charlemont · Onsite · Posted Oct 8, 2026
At a glance
- Workplace
- Onsite
- Location
- Ireland, Dublin · IRL-Dublin-Charlemont
About the role
- The Solutions Engineer builds, tests, and improves employee technology automations and integrations within agreed designs at Sony Interactive Entertainment.
- This role helps shift support toward earlier detection and safe, repeatable resolution while making solutions easy to operate.
Responsibilities
- Develop scripts, API integrations, workflows, and platform configurations for agreed employee technology use cases.
- Implement defined detection and approved remediation steps, including validation, error handling, logging, and escalation when a case cannot be resolved safely.
- Write and run tests; document configuration, operation, known limitations, and recovery steps.
- Monitor owned components, investigate defects, and improve reliability and usability from production feedback.
- Build and maintain assigned integrations and workflows across employee technology systems.
- Use documented APIs and integration patterns to map data, handle authentication and common failure cases, and record actions and results.
- Contribute reusable scripts, connectors, and documentation that other engineers can use.
- Configure or integrate approved AI assisted steps, test them against representative cases, and report inaccurate or uncertain results for review.
- Validate whether a workflow ran and whether it achieved the intended technical result; help service owners assess employee outcomes.
- Write maintainable Python, PowerShell, JavaScript, or similar code as appropriate to the assigned platform and use case.
Requirements
- Practical experience building and supporting scripts, integrations, workflows, or software components.
- Working knowledge of a relevant language such as Python, PowerShell, or JavaScript and experience using APIs.
- Ability to test, troubleshoot, document, and improve delivered work.
- Collaborative problem solving and clear communication with technical and support colleagues.
- Degree in a relevant field or equivalent practical experience.
- Experience using source control and participating in testing, review, and deployment of technical changes.
- Interest in applying telemetry and automation to practical employee support problems.
Preferred qualifications
- Exposure to service management, endpoint management, telemetry, or employee collaboration platforms.
- Experience with automated testing, cloud services, or AI assisted workflows.
Benefits
- Discretionary bonus opportunity
- Private Medical Insurance
- Dental Scheme
- 25 days holiday per year
- On Site Gym
- Subsidised Café
- Free soft drinks
- On site bar
- Access to cycle garage and showers
Skills
- Python
- PowerShell
- JavaScript
- APIs
- ServiceNow
- Moveworks
- Jira
- Slack
- Nexthink
- Jamf
- Microsoft Intune
- Microsoft 365
Show all 13 skills
- Microsoft Graph
