Sr. Customer Success Manager
Chicago · Iowa · Michigan · Minnesota · Ohio · Texas · US Remote Central · USD 151,000-207,900 / year · 5+ years experience · Remote · Posted Sep 30, 2026
At a glance
- Experience
- 5+ years experience
- Workplace
- Remote
- Location
- Chicago · Iowa · Michigan · Minnesota · Ohio · Texas · US Remote Central
- Salary
- USD 151,000-207,900 / year · Base salary
About the role
- The Sr. Customer Success Manager role plays a critical part in the growth and retention trajectory of the strategic account sector at Okta.
- You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities.
Responsibilities
- Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment.
- Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction.
- Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
- Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
- Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
- Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.
Requirements
- Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises.
- Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
- Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
- Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
- Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
- Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
- Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems.
- Are willing to travel up to 25%.
Preferred qualifications
- Experience working with a SaaS-based technical enterprise product.
- Experience in enterprise security tools is preferred.
Benefits
- Health, dental and vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)
Workplace
- Willing to travel up to 25%
