Sr. Lead, People Operations, AI, & Automation

New York, NY · New York City, NY · 7+ years experience · Posted Oct 1, 2026

At a glance

The Global People Operations Scaling Lead — AI & Automation is a newly created role focused on scaling People Operations through systems thinking and applied AI.
This position serves as the architectural brain for People Ops, designing and automating workflows across US and India operations.
The role involves partnering with engineering and systems teams to build scalable infrastructure for onboarding, payroll, benefits, and compliance.

Assess People Ops workflows across all HR pillars to identify inefficiencies and automation opportunities.
Design and document end-to-end operational frameworks, SOPs, and process maps.
Define the infrastructure architecture, including systems, integrations, and workflows.
Develop Business Requirements Documents (BRDs) for engineering handoff.
Partner with engineering to deploy AI-enabled solutions, including intelligent agents and automated triggers.
Evaluate and recommend AI and automation tools for HR use cases.
Serve as the operational owner of People Ops system design across Workday, JIRA, Confluence, and Slack.
Design and implement a connected HR support ecosystem including Slack-based self-service and JIRA ticketing.
Own end-to-end project management for infrastructure and automation initiatives.
Facilitate cross-functional working sessions with People Ops, IT, and engineering teams.

7+ years of experience in People Operations, HR technology, or a related operational function.
Proven experience designing and implementing operational infrastructure at scale.
Hands-on experience writing Business Requirements Documents (BRDs) and translating HR requirements into technical specifications.
Strong working knowledge of Workday configuration, workflow design, and integration principles.
Experience with AI and automation tools applied to HR or operational use cases.
Familiarity with LLM-based tools such as Claude and ChatGPT.
Proficiency in JIRA, Confluence, and Slack as operational and project management tools.
Exceptional project management skills with the ability to manage competing priorities.
Strong analytical and systems thinking capabilities.
Clear communication skills for both technical and executive audiences.

Experience in a high-growth technology company.
HR operations experience across multiple geographies, specifically US and India.
Background in HR technology implementation or HRIS administration.
Familiarity with agile project management delivery frameworks.