Senior Program Manager, Employee Experience

US: Select locations · Canada · US · 8+ years experience · Full-time · Posted Oct 1, 2026

At a glance

As a Senior Program Manager, Employee Experience, you will own a strategic Virtual First work stream focused on tool optimization and technology-enabled ways of working.
This role combines program management with research, innovation, and cross-functional stakeholder management to identify and translate opportunities into scalable organizational change.
You will manage a portfolio of interconnected programs focusing on knowledge management, AI enablement, and building employee confidence with tools and technology.

Own the strategy, roadmap, priorities, and outcomes of a Virtual First work stream focused on technology, including tools, workflows, automations, AI enablement, and knowledge management
Design and lead organizational research, pilots, and experiments that test new ways of working
Translate qualitative and quantitative findings into actionable recommendations, behavioral frameworks, and operating models for downstream adoption
Manage a portfolio of concurrent programs and initiatives from initial scoping through research, validation, and enablement planning
Establish clear objectives, success measures, milestones, risks, and reporting across the work stream
Facilitate cross-functional Steering Committees and initiatives involving stakeholders across People, Technology, Communications, Operations, and other business functions
Partner with People Analytics and other measurement experts to establish research methodologies and evaluate outcomes

8+ years of experience in program management, organizational effectiveness, workplace strategy, employee experience, innovation, research, or a related discipline
Expertise in tools and technology enablement, including AI adoption, knowledge management, digital workflows, automation, and the design of technology-enabled ways of working that improve employee effectiveness
Demonstrated experience independently leading complex, cross-functional programs from ambiguity through measurable outcomes
Experience designing and managing research, pilots, experiments, or other evidence-based innovation programs
Strong understanding of Virtual First, distributed, hybrid, or modern ways of working
Excellent written, verbal, facilitation, and executive communication skills
Comfort working in ambiguity and proactively identifying opportunities rather than waiting for assignments

Experience working in a distributed or Virtual First organization
Experience with organizational behavior, change management, behavioral science, workplace research, or human-centered design
Demonstrated curiosity about the future of work and emerging technologies