Sr. Manager, Mission Engineering & Operations

Columbia · Massachusetts-Remote · 5+ years experience · Posted Oct 1, 2026

At a glance

The Senior Manager of Mission Engineering & Operations leads a distributed team of embedded engineers who partner with public safety agencies to build and deploy operational workflows, automations, and AI-enabled solutions.
This role focuses on coaching technical individual contributors, setting standards for delivery and agency partnership, and ensuring field-based solutions are secure, maintainable, and scalable.
The position bridges the gap between field-level operational challenges and the broader Axon organization to drive product improvements and organizational leverage.

Lead, coach, and develop a distributed team of embedded Mission Engineers.
Establish clear expectations for technical quality, onsite partnership, production delivery, and measurable agency impact.
Guide the team from discovery through production use, iteration, and sustained adoption.
Maintain visibility across strategic agencies to identify delivery risks, recurring friction, and adoption barriers.
Step into critical situations to provide structure and calm while maintaining team ownership.
Maintain technical fluency across SaaS, cloud services, APIs, and AI tooling to coach technical decisions.
Ensure solutions uphold CJIS requirements, evidence integrity, and privacy standards.
Build mechanisms for documenting and sharing reusable workflows, integrations, and playbooks.
Partner with cross-functional teams including Product, Engineering, Sales, and Customer Success.
Build trusted relationships with agency command staff, executives, and internal leadership.

10+ years of experience in customer-facing technical delivery, systems integration, solutions engineering, implementation consulting, or operational transformation.
5+ years leading and developing senior technical individual contributors in customer-facing organizations.
Demonstrated success coaching teams that deliver secure, production-ready solutions in complex customer environments.
Experience leading distributed or field-based teams across multiple customers, regions, or engagement models.
Record of improving technical execution, adoption, and delivery consistency across a portfolio.
Broad technical fluency across SaaS platforms, cloud services, APIs, networking, hardware, integrations, data workflows, and AI-enabled technologies.
Executive presence with the ability to earn trust and guide decisions with senior leaders.
Strong systems thinking and the ability to distinguish isolated issues from patterns.
Data-informed leadership approach using baselines and adoption metrics to evaluate performance.
Ability to obtain and maintain CJIS compliance.

Experience in public safety, law enforcement, defense, government technology, or mission-critical operating environments.
Familiarity with CAD, RMS, digital evidence, real-time operations, or integrated public safety ecosystems.
Experience leading teams that build automations, integrations, operational workflows, internal tools, or AI-enabled solutions.
Experience converting field-developed solutions into reusable frameworks, product improvements, or organizational playbooks.
Familiarity with technical talent development, competency frameworks, or academy-style enablement programs.