Sr Technical Program Manager - Adoption and Enablement

Los Angeles · San Diego · Scottsdale · Arizona-HQ · USD 131,250-210,000 · Remote · Posted Oct 16, 2026

At a glance

Axon is seeking a Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle.
This role combines program ownership with hands-on instructor-led training to ensure successful adoption of Fusus workflows by internal teams and law enforcement customers.

Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.
Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.
Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.
Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.
Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.
Deliver high-quality instructor-led training to internal teams and external law enforcement customers.
Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.
Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption.
Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.

Proven experience delivering instructor-led training to professional audiences of more than 50 participants.
Experience developing and executing structured training or enablement programs.
Strong facilitation skills with the ability to engage both technical and operational audiences.
Demonstrated ability to teach functional workflows and applied technical concepts with credibility.
Ability to operate independently in front of customers and internal stakeholders.
Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.

Background in law enforcement, public safety, emergency management, or similar operational environments.
Experience training or supporting public-sector customers.
Experience working with video management systems, real-time operations centers, or situational awareness platforms.
Hands-on experience supporting technical deployments or integrations in enterprise environments.
High-level working knowledge of IP networking fundamentals.
High-level working knowledge of RTSP and video streaming concepts.
High-level working knowledge of DVR/NVR systems and camera infrastructure.
High-level working knowledge of network connectivity, ports, firewalls, and bandwidth considerations.