Sr Technical Program Manager I

Scottsdale · Arizona-HQ · 5+ years experience · Remote · Posted Oct 20, 2026

At a glance

As a Senior Technical Program Manager on the Enterprise Professional Services team, you will manage the program of subcontractors that gives us the capacity to install and deploy our technology around the world.
You will oversee the full portfolio of subcontractors and their projects, and see your work help frontline workers in retail and healthcare feel safer on the job.

Manage the program of subcontractors that extends the global capacity of the Enterprise Professional Services team, and scale it as customer demand grows.
Establish the framework for onboarding, supporting and measuring subcontractors, including quality standards and checks that give every customer site a consistent experience.
Manage statements of work and purchase orders, approve invoices and keep spend on budget across the full portfolio of subcontractors.
Work alongside senior program managers who deliver to customers, so the right subcontractor capacity is in place and on track for each project.
Run regular performance reviews with subcontractors on quality, delivery and service commitments.
Serve as the point of escalation for subcontractor issues, spot risks early and guide them to resolution.
Share clear status, metrics and decisions needed with the Enterprise Professional Services Leadership team.

5+ years of technical program management, including scope, schedule, risk, dependency and change management, and managing a portfolio of subcontractors or projects in deployment or field delivery.
Experience working with subcontractors across countries, regions or time zones, and working familiarity with statements of work, purchase orders, contracts and budgets.
Experience partnering with Product, Engineering, Sales and Services teams, and explaining technical concepts clearly to executive, technical and customer audiences.
Comfort making sound decisions in fast-moving situations with incomplete information, and bringing clarity and calm when issues escalate.
Analytical and problem-solving skills, with experience building practical, scalable delivery practices that improve program execution and customer outcomes across the organization.
Bachelor's degree in business, engineering, information systems or equivalent practical experience