Staff Renewals Operations Manager

Remote · United States of America · USD 139,200-235,200 · Remote · Posted Oct 6, 2026

At a glance

As a Staff Renewals Operations Manager at GitLab, you will help own the operational engine that makes renewals predictable, measurable, and efficient at scale.
Reporting to the Director of CX Operations, you will act as the Renewals team's go-to business partner for processes, tooling, forecasting, and data insights.
This is a senior individual contributor role with no direct reports, requiring you to lead through ownership and influence.

Own and continuously improve the end-to-end renewal operating model from renewal identification and assignment through risk management, quoting, close, and post-renewal data hygiene processes.
Develop and improve operating cadences guiding the renewal business with a focus on efficiency and process improvement.
Define, maintain, and evolve retention reporting with cross-functional partners, including gross and net retention, churn and downgrade analysis, and underlying drivers.
Partner with Revenue Technology, Revenue Analytics, Finance, and stakeholders to improve Salesforce and systems supporting CRM, subscription records, quoting, orders, billing, and reporting.
Simplify and scale the renewal motion through automation, standardized workflows, alerts, playbooks, and self-service insights.
Support renewals planning and capacity management including segmentation implementation, coverage models, productivity assumptions, and target setting.
Own and mature the Renewal Operations case-management program including intake, triage, routing, service-level visibility, resolution, and root-cause analysis.
Raise the operating standard in your domain by documenting processes, mentoring others, and contributing to broader Revenue Operations initiatives.

Experience in Renewals Operations, Revenue Operations, Sales Operations, management consulting, strategy, or a similar analytical and problem-solving role with ownership of operational improvements.
Hands-on experience with both consumption and subscription renewal motions, including forecasting and retention reporting.
Strong critical thinking and structured problem-solving skills to break down ambiguous problems into clear workstreams.
Strong quantitative and analytical skills with high proficiency in Excel or Google Sheets to build and validate models from scratch.
Systems thinking and experience using Salesforce for pipeline and renewals reporting.
Sound commercial judgment and understanding of renewal complexity including co-terming, amendments, expansions, downgrades, price changes, and multiyear agreements.
Strong cross-functional collaboration skills to build trust with stakeholders at all levels and influence without direct authority.
Curiosity, sound judgment, and a bias toward action to learn new domains quickly and follow through until adoption.

Experience with Structured Query Language (SQL) or equivalent data-querying tools

All roles are remote with global hiring guidelines in countries around the world.