Staff Software Engineer, Robinhood Command Center
Menlo Park · 3+ years experience · Posted Sep 28, 2026
At a glance
- Experience
- 3+ years experience
- Location
- Menlo Park
About the role
- The Robinhood Command Center (RCC) is a newly formed reliability team serving as the front line for detecting, coordinating, and mitigating production incidents.
- As a Staff Software Engineer, you will help define how the company responds to and learns from incidents at scale, focusing on operational excellence and reliability tooling.
- This role involves high visibility and cross-functional collaboration, though it does not own product services or core infrastructure directly.
Responsibilities
- Drive long-term reliability and observability strategy across infrastructure.
- Lead incident mitigation efforts by coordinating service owners and facilitating time-sensitive decisions.
- Develop and maintain incident management processes to minimize customer impact.
- Define and maintain global dashboards and alerts tied to critical user journeys and business-impact metrics.
- Evolve incident response tooling, including education, adoption, and measurement of MTTD/MTTR improvements.
- Drive post-incident governance, including standards for postmortems and SEV reviews.
- Design and implement next-generation failure mitigation strategies to avoid full-region or full-datacenter failovers.
- Build frameworks to improve monitoring, alerting, and observability across hundreds of services.
- Deliver executive-level reporting on service quality and reliability.
- Act as a force multiplier through mentoring and technical influence.
Requirements
- 8+ years of software engineering experience, including significant experience operating production systems.
- 3+ years focused on reliability engineering, infrastructure, distributed systems, or production operations.
- Hands-on experience serving in incident leadership roles such as IMOC or incident commander.
- Strong communication and cross-functional collaboration skills.
- Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design.
- Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies.
- Familiarity with modern observability stacks like OpenTelemetry, Prometheus, or Grafana.
- Demonstrated ability to drive measurable improvements in MTTD, MTTR, availability, or customer impact.
Benefits
- Performance driven compensation with multipliers
- Bonus programs
- Equity ownership
- 401(k) matching
- 100% paid health insurance for employees
- 90% coverage for dependents
- Lifestyle wallet for wellness and learning
- Employer-paid life & disability insurance
- Fertility benefits
- Mental health benefits
Workplace
- Role is based in the Menlo Park, California office.
- In-person attendance is expected at least 3 days per week.
Skills
- OpenTelemetry
- Prometheus
- Grafana
- Incident Management
- Observability
- Distributed Systems
- Capacity Planning
- Fault-tolerant Architecture
