Store Manager

San Francisco · USD 65,000-76,000 / year · 3-5 years experience · Full-time · Onsite · Posted Oct 2, 2026

At a glance

The Store Manager oversees all aspects of venue operations, including team leadership, guest services, and VR technology management.
This role is responsible for driving revenue through sales and event execution while ensuring a high-quality, safe, and memorable guest experience.

Oversee venue operations including team leadership, scheduling, and VR tech management.
Plan and execute in-venue events such as private parties, corporate team-building, and tournaments.
Collaborate with marketing teams to promote events and drive attendance.
Recruit, train, and develop a high-performing team of Guest Experience Guides and Leads.
Drive revenue through upselling, event bookings, merchandise sales, and membership offerings.
Manage budgets, payroll, and event-related expenses to ensure profitability.
Monitor and report on key performance indicators (KPIs) related to operations and events.
Act as the on-site lead during events, overseeing staff assignments and real-time problem solving.
Gather and respond to guest feedback to continuously improve the experience.
Ensure compliance with all safety, health, and company policies.

3–5 years of management experience in entertainment, hospitality, retail, or experiential venues.
Proven experience planning, marketing, and executing successful in-person events.
Passion for creating memorable experiences.
Strong leadership, interpersonal, and team-building skills.
Highly organized, detail-oriented, and comfortable managing multiple priorities.
Tech-comfortable, with experience operating POS systems and basic hardware/software troubleshooting.