Strategic Customer Success Manager - London
London · Full-time · Hybrid · Posted Oct 15, 2026
At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- London
About the role
- Synthesia is seeking a Strategic Customer Success Manager to drive future growth by building relationships with clients and turning them into happy users.
- The role involves helping educate clients on a new way to create video content and working closely with sales to create a cohesive onboarding experience.
Responsibilities
- Managing a Book of Business along with KPIs
- Managing risk, forecasting, and identifying growth opportunities
- Establishing a trusted advisor relationship with clients, driving value from Synthesia products and services
- Successfully onboarding new clients and building key relationships in the first critical months and beyond
- Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
- Light video editing using the Synthesia platform
- Retention and growth of enterprise clients
- Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
Requirements
- Customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or similar ideally in B2B SaaS
- Experience in managing a Book of Business along with KPIs
- Based in London
Skills
- Synthesia
