Strategist, Agent Development (Cantonese Speaking)

Singapore · Full-time · Onsite · Posted Oct 1, 2026

At a glance

Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

As an Agent Strategist at Sierra, you own how AI agents come to life for customers from the first pilot to production.
You sit at the intersection of product, building agents, and customer-facing work to transform complex problems into high-impact business solutions.

Own the Agent Development Life Cycle from initial scope through conversation design, tooling, and evaluation to launch and continuous iteration in production
Be the trusted strategic advisor to enterprise leaders, understanding success and shaping AI strategy
Partner with customer working teams day-to-day by running working sessions, troubleshooting, and keeping builds on track
Directly impact product by surfacing unmet needs from customer work and feeding them back to research and platform

Customer obsession with genuine energy being in front of customers and building trusted relationships
Clear, direct, and persuasive communication across technical and non-technical audiences
Strategic problem-solving in ambiguity with strong analytical and critical-thinking skills
Technical aptitude comfortable engaging directly with technical concepts like API documentation, data models, and system architecture
Ownership and delivery with a track record of running multiple complex, high-visibility projects at once

Primarily an in-person company based in San Francisco with growing offices across North America, Europe, and Asia