Subscription Services Operations Specialist

Singapore · 4+ years experience · Onsite · Posted Oct 9, 2026

At a glance

This individual will assist the Renewal team review, revise, report, and upgrade opportunities that impact the installed base and build algorithms with our Business Intelligence Team.
The importance of building SOX compliance processes and a solid reporting structure to our business is a key initiative as we look to the future and you would be integral in making this happen.
Your ability to drive business process, manage heavy transaction workloads with a keen attention to detail will enable the team to secure more revenue prior to the maintenance expiration date ultimately removing the risk of reducing the contract value.

Provide operational and administrative/backend support to assigned SSR(s) to enable seamless execution of the renewals process.
Enable pipeline readiness with the understanding of Account Mapping and Territory Alignment.
Triage and route inquiries from a high-volume renewal inbox to the appropriate functional owner.
Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage.
Effectively communicate company messages, value propositions, etc. verbally and in writing.
Accountable for reviewing and validating subscription renewals against customer installed base reports and additional sources of data.
Accurately confirm and quote all subscription renewal opportunities for assigned territory.
Track all activity in Salesforce, Stage 1 to Stage 2 FisF or other PERC Ticket Closures to move Renewal Opportunities Stage 3.
Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams.
Fulfills installed base requests for field.

4+ years experience in sales operations and or contract administration
Solid Salesforce aptitude
Ability to organize and prioritize activities
Strong oral and written communication skills
Organizational and follow up skills, problem solving and analytical skills
Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision