Subscription Services Operations Specialist

Santa Clara · USA · USD 30-56 / hour · 2+ years experience · Onsite · Posted Sep 25, 2026

At a glance

The Renewal Operations Specialist is a key individual contributor on the Renewal team that consistently delivers market leading retention rates and more.
This role focuses on ensuring new deals built from the installed base are quoted accurately to align expiration dates and streamline the renewal process in accordance with Finance expectations.
The position assists the Renewal team in reviewing, revising, reporting, and upgrading opportunities that impact the installed base and building algorithms with the Business Intelligence Team.

Provide operational and administrative/backend support to assigned SSR(s) to enable seamless execution of the renewals process.
Enable pipeline readiness with the understanding of Account Mapping and Territory Alignment.
Triage and route inquiries from a high-volume renewal inbox to the appropriate functional owner.
Operationalize the Subscription Services Representatives pipeline while optimizing renewal rate, attach rate, and term.
Serve as a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities and/or resolve issues.
Effectively communicate company messages and value propositions verbally and in writing.
Review and validate subscription renewals against customer installed base reports and additional data sources.
Accurately confirm and quote all subscription renewal opportunities for assigned territory.
Track all activity in Salesforce, Stage 1 to Stage 2 FisF or other PERC Ticket Closures to move Renewal Opportunities Stage 3.
Fulfill installed base requests for the field.

Solid Salesforce aptitude
Ability to organize and prioritize activities
Strong oral and written communication skills
Organizational and follow up skills
Problem solving and analytical skills
Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision