At a glance
- Experience
- 2+ years experience
- Employment
- Contract
- Workplace
- Hybrid
- Location
- London
About the role
- As a Post-Gateway Success Coach, your primary focus will be on providing essential support and guidance to our apprentices as they prepare for their End Point Assessment (EPA) and resits.
- You will play a pivotal role in supporting our learners as they transition from on-programme learning to the successful completion of their EPA.
Responsibilities
- Develop and oversee all post-gateway communications, experiences and escalations for learners focusing on an ultimate success metric of timely End Point Assessment pass.
- Monitor the engagement of all apprentices in your assigned caseload and develop scalable intervention strategies to ensure apprentices stand the best chance of succeeding
- Simplify administrative processes to maximise your time spent with apprentices to drive customer value
- Work closely with the Certification Operations team to ensure any necessary special considerations and documentation relevant to the apprentice are completed in a timely manner
- Act as a first port of call for inbound apprentice queries including offering 1:1 support for apprentices seeking additional guidance on the EPA process, turning key trends in their questions into resources accessible to all apprentices.
- Share insights with the wider Multiverse Delivery team relating to EPA-specific trends and opportunities to enhance timely, first-time pass rates and reduce technical fails, encouraging
Requirements
- 2+ years of professional experience in coaching
- Exceptional written, verbal and on-camera communication and presentation skills
- Practical experience teaching, mentoring or coaching professionals in an academic or commercial environment
- Demonstrated mastery of coaching best practices and/or openness to develop in this area
- Passion for delivering the best learning opportunities and supporting others on their development journey, passionate about social mobility and equity with continual curiosity in AI and proactively engaging in upskilling.
- Experience managing and developing positive stakeholder relationships
- Belief in the principles of applied learning: supporting learners to develop the knowledge, skills and behaviours to generate real business outcomes as quickly as possible
- Commitment to continuous professional development and staying current with industry trends
- You are results orientated with a data-driven approach and ensure you measure success by customer outcomes
- You are a Driver, Not a Passenger, taking accountability for outcomes
Benefits
- 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- Private medical Insurance with Bupa
- Medical cashback scheme
- Life insurance
- Gym membership & wellness resources through Wellhub
- Access to Spill - all in one mental health support
- Work-from-anywhere scheme - up to 10 days per year
Workplace
- Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Skills
- AI
