At a glance
- Experience
- 2+ years experience
- Workplace
- Onsite
- Location
- Starbase, TX
About the role
- The SpaceX Hospitality Supervisor supports the direction and management of the organization's food/beverage operations.
- This role is directly responsible for the quality of service throughout one or more of our food service outlets/catering locations.
- The Hospitality Supervisor assists in developing and implementing effective customer service strategies and training programs.
Responsibilities
- Set and enforce standards for hospitality operations and guest interactions
- Support conceptualization and implementation of new services, offerings, and training programs
- Oversee day-to-day operations through one or more food service outlets/catering locations
- Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentation
- Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests
- Enforce food safety practices and maintain clean, safe workstations
- Coordinate and enhance team time management
- Train staff on customer service expectations, menu knowledge, allergen, and nutritional awareness; create and maintain in-person and online training materials
- Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as needed
- Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks
Requirements
- High school diploma or equivalency certificate
- 6+ years of food service industry experience with 2+ years of leadership experience
- Must be willing to travel to various SpaceX locations for mission critical projects (up to 85% travel)
- Must be available to work extended hours and weekends
- Must have or obtain TX Food Manager Certification and TABC certification
- Valid state issued driver's license
Preferred qualifications
- 5+ years of leadership experience within the food service industry
- Experience opening new operations and/or creating operations procedures from the ground up
- Experience managing a team in fine dining, upscale, casual and quick service restaurants
- Excellent interpersonal, oral and written communication skills
- Excellent time management skills
- Excellent understanding of food safety and sanitation practices
- Excellent knowledge of food service systems, ordering and inventory
- Advanced computer skills including Microsoft Office
Workplace
- Must be willing to travel to various SpaceX locations for mission critical projects (up to 85% travel)
Skills
- Microsoft Office
