Supervisor, Pharmacy Technician (Non-Clinical)

Chesterfield · Pittsburgh · Onsite · Posted Oct 9, 2026

At a glance

The Supervisor, Pharmacy Operations is a member of a broader supervisory team and is responsible for supervising primarily pharmacy technicians and related operations in the pharmacy area.
This management position functions as the liaison between pharmacy technician staff and pharmacy / hub management, using communication and collaboration to complete pharmacy and prescriber outreach and prescription data entry.

Own the success of the end-to-end prescription journey in order to provide an exceptional patient and provider experiences
Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity, including cross-functionally
Perform quality checks and ensure team adherence to established processes and compliance standards
Address workflow errors or issues as they arise and partner with leadership when escalation is needed
Step into production during high-volume periods or coverage gaps
Supervise a team of hourly technicians/agents, on-site and virtually in other location(s)
Set clear daily performance expectations aligned to established productivity and quality targets
Conduct regular 1:1 meetings focused on performance, development, and engagement
Provide real-time coaching and feedback based on observed performance and metrics
Review daily and weekly performance reports to track productivity, SLA attainment, and quality

Minimum 3 years of management and/or supervisory experience in a fast paced metrics driven environment with accountability to performance KPIs and service-level goals
Minimum 5 years experience as an individual contributor in a retail, specialty pharmacy, healthcare, PBM, insurance, or pharmacy/medical claims
Minimum high school diploma or GED required
Demonstrate quality experience coaching employee performance and partnering with HR to manage employee relations issues
Strong attention to detail with a high degree of accuracy
Technical aptitude and ability to learn new software
Capable of working independently with minimal supervision
Effective interpersonal skills with the ability to coach agents
Ability to adapt to changing processes, technologies and workloads

Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field
Proficient understanding of operational standards including SIG codes, general prescription knowledge, pharmacy workflows and pharmacy benefits processing strongly preferred
Strong knowledge of pharmacy regulations and compliance
Data-driven mindset with experience in analyzing performance metrics and reporting