Clinical Operations Manager- Radiology

Remote · 5+ years experience · Remote · Posted Oct 19, 2026

At a glance

OneImaging is seeking a Clinical Operations Manager- Radiology to own resolution of clinical escalations end-to-end and refine operational workflows across the member imaging journey.

Own resolution of clinical escalations end-to-end: order processing and coding issues, protocol mismatches, authorization complications, facility capability gaps, and appointment-day problems
Partner with ordering providers, imaging facilities, and payers to resolve issues quickly and keep members moving toward appointment completion
Identify escalation patterns and drive root-cause fixes back into workflows, training, and product
Serve as the escalation point for frontline teams on clinical questions that arise during scheduling, order intake, and appointment coordination
Review and continuously refine clinically-informed operational workflows across the member imaging journey to reduce friction
Build and deliver training for internal teams on radiology fundamentals — modalities, protocols, contrast considerations, prep requirements, and site-of-care nuances
Review and refine member- and provider-facing talk tracks that are clinically accurate, plain-language, and empathetic
Act as the embedded radiology SME for our product team — informing requirements, reviewing designs, and pressure-testing assumptions against real-world clinical and operational practice
Help define what "clinically correct" looks like in product logic — from order-to-CPT mapping to appropriateness and site-of-care routing

5+ years of experience in radiology operations, with hands-on exposure across both health system/hospital-based imaging and outpatient/freestanding imaging center environments
Deep working knowledge of the imaging order lifecycle: order intake, CPT/ICD-10 coding, protocoling, prior authorization, scheduling, prep and contrast requirements, and appointment completion
Fluency across modalities (MRI, CT, PET, ultrasound, X-ray, mammography, DEXA) and their operational and clinical nuances
Demonstrated ability to translate clinical knowledge for non-clinical audiences
Strong escalation management instincts: calm under pressure, resourceful, and relentless about getting members to a resolved outcome
Comfort operating in a fast-moving, dynamically changing environment where priorities shift and processes are still being built
A builder's mentality — you see gaps as opportunities to create something, not blockers to progress
Low ego, high ownership: no task is beneath you
You won't be culture-shocked by the scrappiness of an early stage startup — you'll be energized by it

Clinical or technical credential (e.g., RT(R), CT/MRI certification, RN, or radiology practice management background)
Experience with radiology benefit management (RBM), utilization management, or payer-side imaging programs
Familiarity with RIS/PACS systems, HL7/FHIR order workflows, or imaging network operations