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At a glance
- Experience
- 2+ years experience
- Employment
- Full-time
- Workplace
- Remote
- Location
- Remote
About Freshpaint
- Healthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.
- Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.
About the role
- Freshpaint is looking for a Support Engineer who thrives at the intersection of customer experience and deep technical problem-solving.
- In this role, you will serve as a frontline technical expert helping customers navigate and troubleshoot a complex product by investigating issues in the codebase and across systems.
Responsibilities
- Own and drive customer issues to resolution end-to-end
- Troubleshoot and resolve complex technical issues across the stack
- Investigate application behavior using Go, TypeScript, and SQL
- Analyze system architecture and code to identify root causes
- Partner cross-functionally with Engineering, Customer Success, and Account teams
- Support customers across the full lifecycle, including onboarding and ongoing usage
- Communicate technical issues clearly to both technical and non-technical audiences
- Create and maintain internal runbooks and customer-facing documentation
- Surface customer feedback and insights to inform product improvements
Requirements
- 2+ years in a technical support, solutions engineering, or software engineering role
- 2+ years in a customer-facing position
- Ability to read and write code (Go, JavaScript/TypeScript preferred)
- Experience troubleshooting across frontend and backend systems
- Strong analytical and problem-solving skills with a self-service mindset
- Clear and effective communicator across a range of audiences
- Highly organized, able to manage multiple issues and priorities simultaneously
- Customer-first mindset with strong empathy and ownership
- Familiarity with databases & SQL
Preferred qualifications
- Familiarity with debugging production environments
- Experience working with SQL and data-heavy systems
- Background collaborating closely with Product and Engineering teams
- Contributions to technical documentation, help centers, or knowledge bases
Benefits
- Competitive pay
- Generous equity
- Half-day Fridays, every Friday
- 16 weeks fully paid parental leave
- Flexible PTO with a required 2-week minimum
- Top-tier health, dental & vision (100% covered for you, 80% for dependents)
- Intentional & engaging company offsites
Skills
- Go
- TypeScript
- JavaScript
- SQL
