Team Leader, Acquiring AR&I, Preventive Fraud, OM UK

India, Hyderabad · Hyderabad · 3-5 years experience · Full-time · Posted Oct 14, 2026

At a glance

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members across UK and India

Tide is seeking a Team Leader to oversee the Acquiring Transaction Monitoring team in the first line of defence.
The role requires experience in transaction monitoring within the card acquiring space or merchant banking, with a deep understanding of fraud detection, compliance, and risk management.
The team leader will lead, manage, and mentor a team of Transaction Monitoring Analysts while ensuring genuine members are put first and suspicious activity is investigated.

Lead, manage, and mentor a team of Transaction Monitoring Analysts, ensuring they meet performance metrics, including transaction reviews, case resolution times, and fraud detection accuracy.
Conduct regular performance reviews, provide constructive feedback, and develop individual training plans to improve team capabilities.
Manage resources of the team by effective capacity forecasting and monitoring, setting priorities, work allocation and reallocation where necessary.
Supervise the monitoring of acquiring transactions, ensuring suspicious activities are detected in real-time or through post-transaction analysis.
Oversee the monitoring of merchant acquiring activities, including card payment authorizations, settlements, chargebacks, and disputes, ensuring all processes follow best practices.
Ensure all monitored transactions comply with industry regulations and standards, including AML, and card network rules (Visa, MasterCard, etc.).
Develop strategies to reduce fraudulent activities across merchant card payments and ensure merchants meet compliance requirements.
Use data-driven insights to recommend improvements in transaction monitoring processes and fraud mitigation strategies.
Keep the team updated on emerging fraud trends and adjust detection rules and constantly measure, assess and improve our risk policies, procedures and controls across products.
Represent your area in front of different stakeholders, including internal and external auditors.

You are willing to work in flexible shift patterns.
3-5 years of experience in merchant banking, card acquiring, merchant acquiring, transaction monitoring, or merchant card payments with automated processes and data driven decisioning tools/culture.
Proven leadership experience, with a track record of managing teams in a fast-paced, high-volume environment.
Deep understanding of card acquiring processes, merchant acquiring systems, payment networks (Visa, MasterCard, etc.), and fraud detection methodologies.
Analytical mindset with a proven ability to interpret complex transaction data and identify fraud patterns.
Excellent communication and stakeholder management skills, with experience in handling escalations and coordinating cross-functional teams.
Ability to work under pressure, manage competing priorities, and meet deadlines in a fast-paced environment.