Technical Implementation Lead

Remote · Remote Europe · 5+ years experience · Remote · Posted Oct 19, 2026

At a glance

Easyship is one of the world’s leading multi-carrier shipping software, built to make global eCommerce borderless. Since 2014, we’ve been on a mission to democratise logistics by removing the “black box” of international shipping costs and complexities. Trusted by over 100,000 brands, our platform provides a single “mission control” for global trade, offering access to 550+ courier services across 200+ destinations.
We are an award-winning, global team (Forbes 30 Under 30, TechInAsia’s Best Startup) with offices in London, New York, Hong Kong, and beyond. We’re growing fast, we value transparency, and we genuinely enjoy building the infrastructure that powers modern commerce. If you’re ready to solve complex problems at scale, we’d love to have you join us.

As Easyship moves upmarket, more enterprise customers are integrating through APIs, custom apps, and tailored builds.
The Technical Implementation Lead owns these implementations end to end, from pre-sale discovery and a signed Statement of Work to go-live, volume migration, and handover.

Leading technical discovery with Enterprise/Strategic Sales, mapping customer systems, data flows, and constraints to validate product fit.
Owning the solution design for each implementation and bringing customers to agreement on one clear recommendation.
Scoping and signing off the SoW for every deal that needs API, custom app, or customisation work.
Resolving technical questions from customers and internal teams before the sale and during implementation.
Leading technical kick-offs and calls with customers’ technical teams and senior stakeholders.
Partnering with Solutions Developers to align on scope and design, unblock questions during the build, and confirm delivery matches the SoW.
Managing several implementations at once, from signature to go-live and volume migration, and tracking milestones, risks, dependencies, and change requests.
Owning implementation escalations, including recovery plans where shipment volume falls short of forecast.
Leading structured handovers to the CSM and Customer Support.
Maintaining clear governance on custom builds and turning recurring questions into documentation while feeding product gaps to Product and Engineering.

5+ years in technical implementation, solutions architecture, or a similar technical customer-facing role, including implementations for an enterprise SaaS product.
Expert, hands-on command of REST APIs, webhooks, and integration patterns, including authentication methods.
Fluent with JSON, data mapping, and SQL, and confident using Postman or Insomnia.
Structured troubleshooter across HTTP status codes, rate limits, error handling, retries, and logs.
Understanding of how eCommerce platforms, ERPs, and warehouse systems integrate with shipping services.
Experience writing SoWs, running multiple implementations at once, and holding scope and pricing boundaries.
Effective use of AI to review agent-generated work and translate it into plain language.
Excellent technical documentation skills and strong written and verbal English.

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