At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Sydney
About MongoDB
- MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
- To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
- MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
- MongoDB is an equal opportunities employer.
About the role
- The Technical Services Engineer provides direct support to technology partners, ensuring successful customer outcomes through MongoDB best practices and solution interoperability guidance. This role acts as a centralized technical expert and knowledge hub for partner-related support matters, facilitating multi-vendor collaboration and managing partner escalations. The position requires a hybrid presence in the Sydney office.
Responsibilities
- Provide in-market support for technology partners to ensure positive customer outcomes.
- Offer development support through the Design-Win process using MongoDB best practices.
- Act as the domain expert and primary context source for partner-related matters.
- Monitor partner-related cases to ensure correct handling and facilitate engagement.
- Onboard partners by documenting contacts, establishing escalation paths, and setting up communication channels.
- Build partner-specific knowledge bases and conduct technology reviews of partner solutions.
- Maintain as-built documentation including deployment architecture and product matrices.
- Lead multi-vendor collaboration when issue root causes span multiple vendors.
- Manage mutual support systems and case-handling processes.
- Serve as the centralized point of contact within Technical Services for partner-account support.
Requirements
- Experience building and maintaining complex mission-critical production database systems (RDBMS or NoSQL).
- Coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, or Go.
- Experience working with APIs to integrate with 3rd party technologies in areas such as security, big data, AI, healthcare, or IoT.
- Hands-on experience with systems engineering including Linux performance, memory management, I/O tuning, configuration, security, and networking.
- Experience analyzing and troubleshooting issues from the application tier through the database to storage.
- Troubleshooting experience with TCP/IP networking stack on OS and Hypervisor.
- Experience using or administering cloud services stacks such as AWS, Azure, or GCP.
- Hands-on experience with administering and troubleshooting NAS, SAN, local storage, and multi-pathing.
- Experience building solutions involving application workloads and use cases.
- Must be based in Sydney for a hybrid working model.
Preferred qualifications
- Experience using or managing MongoDB
- Experience in one or more programming languages developing applications using a NoSQL or SQL database
- Strong understanding of authentication systems such as LDAP, Kerberos, AD
- Experience using distributed version control systems, particularly git
- Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
- Experience working with software product teams and familiarity with product release processes
Benefits
- Employee affinity groups
- Fertility assistance
- Parental leave policy
Workplace
- Hybrid working model
- Candidates must be based in Sydney
Skills
- Java
- Python
- Ruby
- C
- C++
- C#
- JavaScript
- Node.js
- Go
- Linux
- AWS
- Azure
Show all 15 skills
- GCP
- Kubernetes
- Git
