At a glance
- Location
- Tokyo Prefecture · Tokyo
About the role
- RTB House is seeking a Technical Solutions Team Leader to lead the daily operations of the Japan TAM team, allocating accounts and technical tasks, managing priorities, and ensuring timely delivery.
- The role involves coaching and developing TAMs through regular one-on-one meetings, technical guidance, and knowledge sharing.
- The successful candidate will provide technical advice, escalation support for complex integrations, and partner with Sales and Account Management.
Responsibilities
- Lead the daily operations of the Japan TAM team, allocating accounts and technical tasks, managing priorities and coverage, and ensuring timely delivery and consistent quality.
- Coach and develop TAMs through regular one-on-one meetings, actionable feedback, technical guidance, knowledge sharing, and individual development discussions.
- Monitor the quality and results of team members’ work, identify performance or capability gaps, and report progress, risks, and recommendations to the responsible managers.
- Provide technical advice and escalation support for complex campaign integrations, tracking and attribution discrepancies, campaign settings, and optimization issues, coordinating with other teams as needed.
- Ensure adherence to TAM operational best practices through regular reviews of the Monitoring and Integration panels, documentation quality, campaign setup, and timely issue follow-up.
- Oversee alignment between campaign optimization and agreed client goals.
- Partner with Sales and Account Management to clarify technical requirements, align expectations and priorities, resolve cross-functional issues constructively, and support important client discussions.
- Coordinate with HQ technical, product, and management teams on technical changes, training, escalation, and the implementation of company-wide standards.
- Improve team processes, documentation, tools, and ways of working to strengthen operational efficiency, technical quality, and knowledge transfer.
- Support recruitment interviews, onboarding, training plans, and career development; make staffing and personnel recommendations in collaboration with the responsible managers.
Requirements
- Experience in technical account management, solutions engineering, or a comparable technical role in programmatic advertising, AdTech, or performance marketing.
- Strong analytical and troubleshooting skills, including experience with complex integrations, attribution discrepancies, and campaign optimization.
- Solid knowledge of tracking and web technologies, including URLs and parameters, HTML, JavaScript, browser developer tools, Google Tag Manager, and web analytics.
- Familiarity with product feeds (e.g., XML/CSV), APIs, and regular expressions, and an ability to guide technical investigations.
- Excellent prioritization, organization, communication, and conflict-resolution skills, including collaboration with non-technical stakeholders.
- Ability to understand business objectives, anticipate risks, and translate technical findings into practical recommendations.
- Professional proficiency in Japanese and English to collaborate with Japan-based stakeholders and global teams.
Benefits
- Comprehensive onboarding
- Individual mentor
- Regular training conducted by subject-matter experts
- Access to an e-learning platform
- Support with funding for external courses
Skills
- HTML
- JavaScript
- Google Tag Manager
- XML
- CSV
- APIs
