At a glance
- Experience
- 5+ years experience
- Workplace
- Remote
- Location
- Remote
About the role
- We are looking for a Technical Success Manager to join our team in Germany as a remote post-sales point of contact.
- You will guide customers through their Zero Trust journey, helping them adopt and maximize Zscaler's solutions.
- Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption.
Responsibilities
- Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
- Build relationships with stakeholders, conduct reviews, and identify growth opportunities
- Anticipate challenges, provide proactive recommendations, and mitigate risks
- Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices
- Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience
Requirements
- Native/bi-lingual German language proficiency
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- 5+ years of experience in customer-facing roles with a blend of technical expertise and account management, including product feature implementations and best-practice adoption
- Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR
- Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS
Preferred qualifications
- Experience utilizing AI-powered customer success platforms or predictive analytics tools to proactively identify customer adoption risks, anticipate technical escalations, and optimize retention strategies
- Experience running discovery discussions, building High/Low level design, and managing large-scale deployments or migrations
- In-depth understanding of enterprise networks, cloud security technologies like SASE, SSE, and ZTNA, and authentication protocols such as SAML, LDAP, and OAuth
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Workplace
- Remote role based in Germany
Skills
- Ping
- Traceroute
- MTR
- HTTP
- SSL/TLS
- FTP
- DNS
- SASE
- SSE
- ZTNA
- SAML
- LDAP
Show all 13 skills
- OAuth
