Technical Success Manager- ANZ
Bangalore, IND · Bangalore · 5+ years experience · Hybrid · Posted Sep 24, 2026
At a glance
- Experience
- 5+ years experience
- Workplace
- Hybrid
- Location
- Bangalore, IND · Bangalore
About the role
- We are looking for an experienced Technical Success Manager (TSM) to join our team in a hybrid role based in Bangalore.
- You will serve as a strategic technical advisor, deeply understanding customer goals to align our solutions and drive long-term satisfaction.
- By building strong stakeholder relationships and providing proactive recommendations, you will ensure our customers realize the full value of the Zscaler platform.
Responsibilities
- Understand customer goals, technical challenges, and business needs to align Zscaler solutions and drive overall satisfaction
- Build deep relationships with key stakeholders, conduct periodic reviews, and identify strategic growth opportunities
- Anticipate technical hurdles, provide proactive recommendations, and implement risk mitigation strategies
- Master Zscaler products and services to contribute best-practice content for internal and customer-facing Knowledge Bases
- Collaborate across Sales, Support, and Product teams to ensure a seamless and high-impact customer experience
Requirements
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- 5+ years of experience in customer-facing roles with a proven blend of technical expertise and account management
- Demonstrated experience leading product feature implementations and driving best-practice adoption
- Proficiency with operating systems including Linux, Unix, and Free BSD
- Hands-on experience troubleshooting network issues using tools like Ping, Traceroute, and MTR
- Solid understanding of core networking protocols such as HTTP, SMTP, FTP, and DNS
Preferred qualifications
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- Experience leading discovery discussions, building high-level and low-level designs (HLD/LLD), and managing large-scale migrations
- In-depth understanding of enterprise infrastructure and cloud security technologies including SASE, SSE, and ZTNA
- Expertise in open-source system administration and authentication protocols like SAML, LDAP, and OAuth
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Workplace
- This is a hybrid role based in Bangalore
Skills
- Linux
- Unix
- Free BSD
- Ping
- Traceroute
- MTR
- HTTP
- SMTP
- FTP
- DNS
- SASE
- SSE
Show all 15 skills
- ZTNA
- SAML
- LDAP
