Technical Support Engineer

San Francisco · Remote · Seattle · 2+ years experience · Full-time · Remote · Posted Oct 6, 2026

At a glance

Plaid is looking for Technical Support Engineers to help balance the needs of customers, users, and internal stakeholders while navigating critical technical issues.
TSEs manage issues from their first symptom to their eventual resolution, communicating with customers and internal stakeholders throughout the process.

Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards
Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
Work on projects with other TSE’s to improve internal and external processes
Contribute to brainstorming and project execution (tooling, documentation, process improvements)
Assist GTM teams with customer escalations
Collaborate with EPD teams on issue resolution

2+ years of experience in a customer-facing role
6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)
Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)
Genuine interest and passion for Support
Commitment to providing a world-class customer experience
Strong written and verbal communication
Self-starter mentality and ability to work independently
Effective time management and ability to balance multiple priorities
Based in the Pacific Time Zone (PST/PDT)

6+ months of experience supporting technical projects and/or process improvement

This position requires employees to be primarily located within the Pacific Time Zone and to work Pacific Time business hours.
This role requires candidates to be based in the Pacific Time Zone (PST/PDT) to align with customer needs and team collaboration.