Technical Support Engineer
Dublin · 2+ years experience · Full-time · Hybrid · Posted Sep 29, 2026
At a glance
- Experience
- 2+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Dublin
About Vanta
- We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
- Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
- Referral Instructions
- If you are being referred for the role, please contact that person to apply on your behalf.
About the role
- The Technical Support Engineer acts as the final technical escalation point for the Support team, resolving complex technical issues for customers.
- This role involves collaborating with Engineering and Product teams to improve the platform while delivering high-touch support to Premium customers.
Responsibilities
- Provide technical support via email, screen sharing, and chat within established SLAs.
- Resolve complex technical customer issues and serve as the final escalation point for Technical Support Specialists.
- Create reproducible test cases and collaborate with Product and Engineering to improve the platform.
- Validate and escalate bugs to Engineering while keeping customers updated.
- Document complex solutions and troubleshooting steps in the Support CRM.
- Contribute to internal and customer-facing documentation and process improvements.
- Act as the trusted technical point of contact for Premium Support customers.
- Participate in daily troubleshooting sessions, weekly team meetings, and knowledge-sharing sessions.
- Actively use AI to improve efficiency and impact in support workflows.
Requirements
- 4+ years of technical support experience in a SaaS/Tech environment.
- 2+ years in a Tier 3 or Tier 4 technical support role.
- Experience supporting Premium Support customers.
- Located in Ireland and able to support an 8 AM–5 PM Irish Standard Time schedule.
- Willingness to work on a hybrid basis, with a minimum of 2 days per week in office.
- Strong troubleshooting experience with cloud providers (AWS, Azure, GCP).
- Hands-on experience with operating systems (Windows, macOS, Linux) and cloud application architecture.
- Solid understanding of APIs (REST and/or GraphQL) and networking fundamentals.
- Familiarity with relational (SQL) and document databases (NoSQL, MongoDB).
- Familiarity with IAM protocols (SAML, OAuth, SCIM) and Identity Providers (Okta, Auth0, O365).
Benefits
- Industry-competitive salary and equity
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks paid Parental Leave
- Health & wellness stipend
- Remote workspace, internet, and mobile phone stipend
- Commuter benefits including bike to work and tax commuter ticket schemes
- Pension matching
- 25 days of Annual Leave per year
- 11 company-paid holidays
Workplace
- Hybrid role requiring a minimum of 2 days per week in the Dublin office.
Skills
- AWS
- Azure
- GCP
- Windows
- macOS
- Linux
- REST
- GraphQL
- SQL
- NoSQL
- MongoDB
- SAML
Show all 15 skills
- OAuth
- SCIM
- Datadog
