Technical Support Specialist

Remote · USD 59,600-100,000 / year · 5-7 years experience · Full-time · Remote · Posted Oct 2, 2026

At a glance

The Technical Support Specialist provides high-quality service to commercial drone customers, focusing on enablement, retention, and loyalty.
This role involves troubleshooting hardware, software, and cloud issues while acting as the voice of the customer to drive product improvements.
The position requires working a specific schedule from Wednesday to Saturday.

Deliver premier technical support to drive customer satisfaction and brand evangelism.
Maintain deep knowledge of Skydio drone, controller, and cloud products.
Act as the frontline voice of the customer to internal teams for product improvement.
Resolve issues via clear and empathetic written and verbal communication.
Become a Subject Matter Expert in aspects of the Skydio UAS platform.
Engage in pre-released product dogfooding and provide feedback.
Participate in building support processes to enhance customer experience.
Troubleshoot software, hardware, and cloud issues for pilots and operators.

5-7 years of Technical Support experience with drones/UAV/UAS.
Previous customer support experience in utilities, transportation/infrastructure, or public safety organizations.
Willingness to work a flexible schedule within the specified hours of operation.
Proficiency in technical troubleshooting, problem-solving, and triage/escalation workflows.
Experience with multi-channel customer communication including phone, chat, and email.
Impeccable verbal and written communication skills.
Ability to manage time effectively and work as a self-starter.

Experience with CRM technology, specifically Zendesk or Salesforce Service Cloud.
Prior support experience within a 360 customer success retention and renewal team.