At a glance
- Workplace
- Hybrid
- Location
- Canada
- Salary
- CAD 70-80
About Monks
- Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.
- This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
- We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
About the role
- The Community Manager is responsible for activating the brand voice across social channels and developing a thriving, engaged community.
- This temporary junior role blends creativity, communication, and data-driven insights to build meaningful relationships with automotive client audiences.
- Key activities include content calendar publishing, collaborating on creative production ideation, community management and moderation, and results reporting.
Responsibilities
- Manage live and active social media calendars in partnership with the Social Media Strategy team.
- Work on content calendars, including the timely publishing of social media posts.
- Manage the flow and content distribution according to clients' brand pillars and brandbooks.
- Manage and grow online communities across platforms, ensuring timely, authentic engagements.
- Develop guidelines and moderation processes to maintain a safe, respectful community experience.
- Monitor conversations, respond to messages, and foster a positive, inclusive environment within all community spaces.
- Attend and support live-event coverage and content capture, as required.
- Identify, nurture, and support community champions and brand advocates.
- Manage Surprise and Delight workflows, collaborating with internal teams and clients to provide recommended proactive gifting opportunities.
- Perform basic reporting on audience engagement and social listening to inform future strategies.
Requirements
- Bachelor's degree in Marketing, Communications, Journalism, or related field.
- Acquaintance with the automotive industry.
- Strong editing and proofreading skills to improve content quality and brand alignment.
- Understanding of social media platforms and basic reporting skills.
- Exceptional written and verbal communication skills with a keen eye for detail.
- Exceptional organizational and multitasking abilities in a fast-paced, automotive-centric environment.
- Collaborative team player with exceptional interpersonal skills and the ability to work across cross-functional teams.
- Deep understanding of social media best practices, in terms of formats and tone of voice, as well as key social media channel ecosystems (Instagram, TikTok).
- Ability to travel to the office & onsite client locations as needed.
- Ability to derive strategic insights from listening, including knowledge of metrics, social listening tools, and digital reports.
Preferred qualifications
- Prior knowledge of the automotive industry
Workplace
- Subject to Return to Office (RTO) policy requiring work from the office a set number of days per week if residing within a commutable distance.
- Position involves hybrid workplace expectations with required travel to the office and onsite client locations as needed.
Skills
- TikTok
- Social Listening
- Content Management Systems
- Scheduling Tools
- Digital Reports
